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All Gag Gifts>Our Customer Service Policy

Our Customer Service Policy

CONTACT US

Stupid.com Customer Service:
Mon - Fri: 10:00 am 5:00 pm, Pacific Standard Time
Call us at 1-877-244-8397
CustomerHelp@Stupid.com

SHIPPING INFORMATION

Most orders placed Monday through Friday before Noon EST will ship same business day. Orders placed after Noon EST on Friday and through the weekend will ship on the following non-holiday Monday.

All Orders Ship from our Stupid.com Warehouse, located in Johnson City, TN, 37601.

*Please note: All Shipping times are estimates only, and cannot be guaranteed.

**Speed of delivery on orders to Alaska and Hawaii is subject to change at any time.

***All shipping guarantees are made by the shipping carrier and not Stupid.com. FedEx, UPS, and USPS do not guarantee delivery due to delays from Acts of God, extreme weather conditions, and governmental regulations/restrictions.

RETURNS & REFUNDS

We will gladly accept returns within 30 days from the date you received your purchase. Customer must send a refund request in writing within time frame to us at customerhelp@stupid.com and include the following:

1.) Product(s) you're requesting a refund for.
2.) The reason for the refund.
3.) Choice of cash refund minus a 10% restocking fee, or store credit in amount of the products total value.

All return packages should be sent to the following address:

Stupid.com Returns Department
129 Roweland Drive
Johnson City, TN 37601

*Please note: All shipping costs are non-refundable.

**Refunds will be awarded for merchandise only. Shipping refunds due to errors will only be made on a case to case basis, as determined by Stupid.com.

***Refunds will NOT be given on the following merchandise: Costumes, Masks, Wigs, Makeup, or Clothing Items, Clearance Merchandise, and Incomplete or Fully Consumed Merchandise.

COUPONS & DISCOUNTS

Q: Can I use more than one coupon code?
A: Nope! Only one per order, make sure to pick the best one!

Q: I forgot to enter my coupon; Can I still get my discount?
A: Yes, if you forget to apply the coupon code, just email us within 24 hours of placing your order to customerhelp@stupid.com, and we will credit you the savings.

Q: I signed up for the newsletter, but I did not receive my conformation and coupon code.
A: Generally, it arrives right away, but can take up to 48 hours to receive, and always check your junk box.

ORDER TRACKING

We will send you an email with an order confirmation and then a second email when the order has shipped with a link to track it. Be sure to check your junk box if you're unable to locate this.

To review your order status:
1.) Click on the 'My Account' button located on the top right corner of our site.
2) Enter your username and password (if you don't have one, please contact customer service with your Invoice ID#).
3) Click the "Order Status" button.

To track your order, visit UPS (www.ups.com), FedEx (www.fedex.com), or USPS (www.ups.com) and enter your tracking number provided in your order confirmation e-mail.

INTERNATIONAL SHIPPING

A: Yes, we ship Internationally! Click the "INTERNATIONAL CHECKOUT" at the bottom of the shopping cart page for price quotes and time estimates.

WHOLESALE ACCOUNTS

We do offer wholesale pricing on some ideas. To request a quote, E-mail us at wholesale@stupid.com

AFFILIATE NETWORK

Yes, we have an affiliate network with the Shareasale Network. Click here for more info and to join!

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